U.S. Warns that Cyber Attacks may be Imminent: What can you do to Protect your Business?

Seras is committed to ensuring that our customers are protected and ready to handle any cyber-related threat that comes their way.  We help businesses all over Columbia, Lexington, and Irmo install and configure their computer networks, but we also work hard to keep them efficient and protected in the future using a variety of tools and scheduled activities that ensure their success. 

With the current turmoil ensuing in Eastern Europe regarding the Russian invasion of Ukraine, there has been a shift in focus in the technology industry towards securing all weak points to prevent Russian interference of U.S. public and private communications networks.  The White House alongside the F.B.I. and CISA (the cybersecurity and infrastructure security agency), have therefore issued several warning notices for American business owners to be mindful of while they fortify their networks against potential Russian state-sponsored black hat cyber actors.

The FBI and CISA recommend organizations remain cognizant of the threat of state-sponsored cyber actors exploiting default MFA protocols and exfiltrating sensitive information. Organizations should:

• Enforce MFA for all users, without exception. Before implementing, organizations should review configuration policies to protect against “fail open” and re-enrollment scenarios.
• Implement time-out and lock-out features in response to repeated failed login attempts.
• Ensure inactive accounts are disabled uniformly across the Active Directory, MFA systems etc.
• Update software, including operating systems, applications, and firmware on IT network assets in a timely manner. Prioritize patching known exploited vulnerabilities, especially critical and high vulnerabilities that allow for remote code execution or denial-of-service on internet-facing equipment.
• Require all accounts with password logins (e.g., service account, admin accounts, and domain admin accounts) to have strong, unique passwords. Passwords should not be reused across multiple accounts or stored on the system where an adversary may have access.
• Continuously monitor network logs for suspicious activity and unauthorized or unusual login attempts.
• Implement security alerting policies for all changes to security-enabled accounts/groups, and alert on suspicious process creation events (ntdsutil, rar, regedit, etc.).
— https://www.cisa.gov/uscert/ncas/alerts/aa22-074a

CISA goes on later in the article to include a list of best practices and recommendations for business owners to implement to further reduce the risk of malicious cyber attacks.

Security Best Practices

• Deploy Local Administrator Password Solution (LAPS), enforce Server Message Block (SMB) Signing, restrict Administrative privileges (local admin users, groups, etc.), and review sensitive materials on domain controller’s SYSVOL share.
• Enable increased logging policies, enforce PowerShell logging, and ensure antivirus/endpoint detection and response (EDR) are deployed to all endpoints and enabled.
• Routinely verify no unauthorized system modifications, such as additional accounts and Secure Shell (SSH) keys, have occurred to help detect a compromise. To detect these modifications, administrators can use file integrity monitoring software that alerts an administrator or blocks unauthorized changes on the system.

Network Best Practices

• Monitor remote access/ RDP logs and disable unused remote access/RDP ports.
• Deny atypical inbound activity from known anonymization services, to include commercial VPN services and The Onion Router (TOR).
• Implement listing policies for applications and remote access that only allow systems to execute known and permitted programs under an established security policy.
• Regularly audit administrative user accounts and configure access control under the concept of least privilege.
• Regularly audit logs to ensure new accounts are legitimate users.
• Scan networks for open and listening ports and mediate those that are unnecessary.
• Maintain historical network activity logs for at least 180 days, in case of a suspected compromise.
• Identify and create offline backups for critical assets.
• Implement network segmentation.
• Automatically update anti-virus and anti-malware solutions and conduct regular virus and malware scans.

Remote Work Environment Best Practices

With an increase in remote work environments and the use of VPN services, the FBI and CISA encourage organizations to implement the following best practices to improve network security:
• Regularly update VPNs, network infrastructure devices, and devices used for remote work environments with the latest software patches and security configurations.
• When possible, implement multi-factor authentication on all VPN connections. Physical security tokens are the most secure form of MFA, followed by authenticator applications. When MFA is unavailable, require employees engaging in remote work to use strong passwords.
• Monitor network traffic for unapproved and unexpected protocols.
• Reduce potential attack surfaces by discontinuing unused VPN servers that may be used as a point of entry for attackers.

User Awareness Best Practices

Cyber actors frequently use unsophisticated methods to gain initial access, which can often be mitigated by stronger employee awareness of indicators of malicious activity. The FBI and CISA recommend the following best practices to improve employee operations security when conducting business:
• Provide end-user awareness and training. To help prevent targeted social engineering and spearphishing scams, ensure that employees and stakeholders are aware of potential cyber threats and delivery methods. Also, provide users with training on information security principles and techniques.
• Inform employees of the risks associated with posting detailed career information to social or professional networking sites.
• Ensure that employees are aware of what to do and whom to contact when they see suspicious activity or suspect a cyberattack, to help quickly and efficiently identify threats and employ mitigation strategies.
— https://www.cisa.gov/uscert/ncas/alerts/aa22-074a

These items are quite complex and can be overwhelming to most businesses. Seras is here to help navigate these suggestions and figure out how to incorporate them into your IT infrastructure. Our team of knowledgeable, friendly technicians works hard to make changes as painless as possible and work in alignment with your goals for success. To request more information or a free assessment, email us at ithelpdesk@serasIT.com or click here.

$12 million to be invested in Richland County high-speed internet accessibility

Tri-County Electric Cooperative announced that they will be investing $12 million in an effort to bring quality fiber optic internet access to parts of Lower Richland that have as of yet been ineligible for such services due to the largely rural nature of the area.

“We are excited to see Tri-County investing in Richland County to provide more residents with access to broadband internet,” Richland County Chair Paul Livingston said in the release. “The Covid-19 pandemic taught us the importance of having broadband connectivity, and this project will help our community stay better connected.”

Back in early December, in an effort to encourage such growth in our local community, the Richland County Council approved a fee-in-lieu-of-tax agreement with Tri-County Electric that will provide a more favorable property tax rate over a 30 year period. “We’re proud to make this investment in Richland County to provide broadband to previously underserved areas,” said Chad Lowder, CEO of Tri-County Electric. “This is a further commitment from Tri-County and its leadership team to provide essential services to citizens in our service territory.”

Tri-County Electric is based out of St. Matthews and was founded in 1940. They are a member-owned electric utility serving the greater South Carolina counties of: Calhoun, Kershaw, Lexington, Orangeburg, Richland, and Sumter. Its Richland County office is located at 11335 Garners Ferry Road in Eastover.

Quarterly Changes, Tips, and Trends

In addition to specific regular reporting and recommendations that we may provide for our customers, we encourage you to take a moment to share some of these critical tech-related reminders with your staff or use them for your own personal security and efficiency.  We understand that it takes both the technical management that we provide AND keeping your users vigilant when it comes to protecting your computers, servers, and your business.

Windows 11 is Coming

Remember not to automatically upgrade to a new operating system without checking in with your Seras IT team.  Some of your software programs may not be compatible with Windows 11, which could cause significant downtime attempting to revert back to an older system.  We also recommend a thorough look at individual machines prior to any major operating system change to make sure that they have the resources to handle any new space or processing requirements.  For example, many of our customers needed to perform some minor memory or storage increases before upgrading to Windows 10.

Breakthrough Changes to Antivirus Services

Seras has partnered with Blackberry to test and roll out a new artificial intelligence-based antivirus service that is doing great things across the industry.  Stay tuned for more information or contact us today to see if it may be a fit for your organization.

Printing Headaches may Continue

Microsoft Windows is continuing to release updates that affect older printers and the ability for their drivers (software connection to computers) to continue working properly.  Seras has several options, however in most cases, we end up helping you find a reliable replacement for those out-dated printers that may still be in use.

Why am I Suddenly getting so much Spam?

While our team follows all industry protocols for filtering unwanted email, many of our customers are in businesses that use email correspondence to work with a variety of vendors, customers, and associates.  At any random time, some entity that you work with may experience a compromised email or email -related breach, thus opening address books and contacts to malicious parties that use these new addresses to fish for critical data.  Thus, the term “phishing email”.  Our team is ready to assist you with the best options for responding to new phishing attempts and an influx of spam.

 Managing your Growth: Are my employees doing anything risky?

Many of our smaller customers – those with only a few computers and employees – are confident that they can keep an eye on what their employees are doing on individual computers, limit access to specific data and ensure it’s protection, and control any leaks that may occur during theft or turnover.  At some point, the unknowns can drive you crazy and it may be time to consider a domain environment.  Without a domain, each computer in your office manages its own computer and user settings - a domain allows this control to shift to a centralized platform so that security, access, and efficiency settings can be made faster and for a larger group of people all at the same time. 

There are too many benefits to list here, however an evaluation and list of potential benefits to your organization is fast, free, and easy.  Domain implementation is relatively easy with little interruption to staff and does not require significant hardware or software investment.  Contact us here to request more information.

Spring Cleaning: Network Equipment and Resources

Spring Cleaning: Network Equipment and Resources

Do you have a Ziploc bag full of old cell phone chargers in a junk drawer at your home? What about old desktops and laptops? Are they stored somewhere in a closet or attic? When it comes to your computer and network equipment, we find it should be a priority to dispose of old equipment properly - keeping them organized and inventoried.

Hundreds of Documented Service Requests Resolved Free of Charge in 2020!

Many new hires often remark, “Seras doesn’t sell a product, we fix computers.” This could not be farther from the truth. While our vendors, such as Dell, sell computers or servers, the unique features that make up your experience with Seras encompass “our product”. We are more than just computer repair and support services in Columbia SC…

Unique Classroom Creation from your Computer Guys

How many computer guys have you seen stomping around in the mud on a big horse farm? Our team helps customers with all types of computer, network, server, and cloud-based projects every day; and we always love the opportunity to give back to our community at least a couple of times per year! Although much of our services are provided around Columbia, West Columbia, Lexington, and other greater-Columbia markets, this particular project took place in Chester County. Our favorite part was probably hearing the success stories from staff: from veterans with PTSD that began to sleep through the night to non-verbal autistic children that began speaking after only a few short sessions! Don’t forget to check out the before and after pictures…