Frequently Asked Questions

What areas does Seras IT serve?

Seras IT provides managed IT services throughout the greater Columbia, SC area, including Richland and Lexington counties, out to Camden, and the greater Rock Hill and Fort Mill, SC region.

How fast does Seras IT respond to support requests?

Seras IT guarantees that service requests are responded to within an hour, with written procedures covering on-call practices for after-hours and weekend requests, first point-of-contact and ticketing roles, and clear acknowledgment of every request.

Does Seras IT offer 24/7 support?

Yes. Seras IT provides 24/7 coverage with after-hours on-call support, so businesses are never left waiting until the next business day to resolve a critical issue.

Why should a business get rid of its on-site server?

Moving away from an on-site server to a cloud-based file sharing platform can eliminate extra steps when working remotely, reduce a business's security exposure, simplify user permissions management, and significantly reduce costs by removing server maintenance, management, and replacement expenses.

What makes Seras IT different from other IT companies in Columbia, SC?

Seras IT was founded by customer service experts with 20 years of business-to-business service management experience, not just technicians. The company emphasizes clear, non-technical communication, fast guaranteed response times, proactive monthly visits, and a policy-driven culture built around client experience rather than just technical fixes.

Does Seras IT work with small businesses, law firms, and nonprofits?

Yes. Seras IT supports businesses of all sizes in the Columbia, SC area, including law firms, nonprofits, and other small to mid-sized organizations, providing managed IT, server transitions, cloud migration, and ongoing support.