Customer focused IT support for your business in South Carolina.
From standard managed services programs to basic installations... we exceed customer demands all across the state of South Carolina with a focus on the Columbia and Rock Hill markets.
Your Customer Experience Comes First
Our business is built around security, efficiency, and your experience; and we guarantee you’ll have a new, refreshing IT experience with our team. It’s the reason we don’t lose customers and don’t get complaints: your experience comes first. We weren’t born from IT nerds like our competitors, but rather from customer service experts with 20 years of successful business to business service management.
And if that isn’t enough…
We don’t overwhelm you with tech-talk – you want an end-result that exceeds your expectations and we understand that
We don’t smell bad and you can count on our team to be clean-cut and professional – even in stressful situations
No overkill – we definitely don’t try to scare you into spending a fortune when you don’t need to
We actually adhere to some basic fundamentals of business: organization, timeliness, professionalism, communication and general interpersonal common sense
You don’t have to deal with this stuff anymore… Crazy right?
How refreshing would it be to request assistance and have it resolved within an hour instead of waiting days for ticketing, technician assignments, follow-ups, and more hoops?
What about a random monthly visit from a genuinely likable IT technician to answer questions, provide tips and training, and often deliver some cookies or other goodies?
How about those times your “IT Guy” is on the phone and has you standing on a ladder in the network closet because he doesn’t have time to get there and your internet is out?
What about when that guy gets the flu and can’t come help until “next week sometime”?
Or maybe you think it’s normal to submit a ticket to an impersonal, automated ticket system and wait days for a response?
“You guys are just the best! We can always trust your team to do the right thing!”
Debra, Office Manager in Lancaster
Our vision for Success
Earn the title of Trusted Advisor to your entire organization
Integrate Seras IT into your organizational chart for Information Technology management
Foster security and efficiency through a mutually-beneficial relationship
The Seras IT Experience…
Seras IT takes a very unique approach to your “service experience”. We understand that if you knew how to qualify the technical expertise of your service provider, then you wouldn’t need them to begin with! We also understand that you need an accessible, friendly, professional team that understands how to prioritize and empathize when things get tough. The proof is in writing - call or email us today and check out our long list of reference letters from satisfied customers.
We strive to present an experience that gives customers the feeling that we could be a large national company (organization, accessibility, professionalism, consistency), but that provides a small, local business experience (direct access to management and leadership, long-term relationships with your coordinator and technicians, low turnover, and community involvement).
Call or click now and let's get started...
ithelpdesk@serasit.com 803.233.9216
“Seras IT’s leadership has a great understanding of the big picture and their technicians are great at planning to make changes smooth and as timely as possible.”
Taylor, Attorney in Columbia
“We did not even think it would be possible to have such a great experience after having had many not-so-great experiences with other companies over the years. They are always pleasant, very professional, and are ready to assist at a moment’s notice.”
Jackie, Director of Non-profit in Columbia
“Your team has continued to deliver direction and intelligence to improve our organization’s consistency and security. It is rare to find an organization with the customer service and support that Seras IT provides.”
John, VP Operations in Saluda
Getting Started…
Evaluation
Every new customer begins with a standard assessment performed by our experienced staff to determine not only potential risks or threats, but also your organization's goals. Seras IT prides itself on sharing our customers' vision for success and using that vision to help make decisions that use technology to get them there!
Adjustment and Implementation
After presenting you with a plan of action based on our initial analysis, we make necessary improvements to your systems based on our core areas of security, efficiency, and continuity. Jacks of All Trades, the service experts at Seras IT have a keen eye for everything from basic computer workstation threats to multi-rack network closets, servers, phones, camera systems, and more.
Management
We understand that after your system is back to optimal performance, you need someone to ensure that it stays healthy, secure, and efficient. Seras IT offers a variety of service options to meet the demands in businesses of all sizes. Think of us as your CIO or new IT manager and hold us accountable for all of those pesky peace-of-mind items like cybersecurity, email configurations, backup services, and more.
