Managed IT Services for Businesses That Expect Better Customer Service
Technology Should Make Your Business Easier To Manage
At Seras IT, we believe technical expertise is expected. What separates us is how we communicate, how quickly we respond, and how easy we make technology for your team.
Why Businesses Choose Seras IT
Immediate Phone Support
Friendly, Responsive Service
Clear Communication
Proactive Technology Management
Proactive Audits, visits, and project management
“Your team has continued to deliver direction and intelligence to improve our organization’s consistency and security. It is rare to find an organization with the customer service and support that Seras IT provides.”
John, VP Operations in Saluda
Check out this Client Success Story
Columbia Law Firm Reduces Frustrations, Increases Productivity, AND Reduces Costs!
A local law firm contacted us for an initial assessment and discussion of their current IT environment. During the interview process, we found out that normal operations included broken connections to critical data on their server 3-5 times per week. Attorneys or paralegals working under a deadline would not be able to get connected to the server to work on shared files. They would contact their “IT guys” for assistance and wait hours and sometimes days to get the problem resolved - especially during the evening hours when their current service provider was closed. Staff members just had to deal with the pressures of deadlines and leadership assumed that this was their only option.
Our team put together a detailed transition plan that accomplished several key goals:
Guaranteed that when requests were made, they were responded to well within an hour
Moved their team to a cloud-based file sharing platform that eliminated extra steps when working remotely, allowed us to remove their server from the environment which significantly reduced their security exposure, and provided much-needed user management/permissions planning
Significantly reduced costs by removing their server from the network - eliminating maintenance, management, and replacement costs
The biggest win was in employee morale - service requests dropped to near zero and their staff couldn’t be happier!
Response-time is More than just a Metric
Our team understands that the ONLY thing that matters is your team’s satisfaction. That includes their expectations about time frames, perceptions about urgency, and ultimately how impressed they are with our awesome technicians. Our policy-driven culture includes requirements for just about everything we do. These includes written procedures regarding on-call practices for after-hours requests; first point-of-contact and ticketing management personnel roles; and requirements for acknowledging your request, empathizing, understanding your ultimate goal, and presenting you with an acceptable response and plan of action. In short, you will never question our accessibility, responsiveness, or commitment to your success.
“Seras IT’s leadership has a great understanding of the big picture and their technicians are great at planning to make changes smooth and as timely as possible.”
Taylor, Attorney in Columbia
Check Out What Truly Makes Us Different…
Your Customer Experience Comes First
Our business is built around security, efficiency, and your experience; and we guarantee you’ll have a new, refreshing IT experience with our team. It’s the reason we don’t lose customers and don’t get complaints: your experience comes first. We weren’t born from IT nerds like our competitors, but rather from customer service experts with 20 years of successful business to business service management.
And if that isn’t enough…
We don’t overwhelm you with tech-talk – you want an end-result that exceeds your expectations and we understand that
We don’t smell bad and you can count on our team to be clean-cut and professional – even in stressful situations
No overkill – we definitely don’t try to scare you into spending a fortune when you don’t need to
We actually adhere to some basic fundamentals of business: organization, timeliness, professionalism, communication and general interpersonal common sense
You don’t have to deal with this stuff anymore… Crazy right?
How refreshing would it be to request assistance and have it resolved within an hour instead of waiting days for ticketing, technician assignments, follow-ups, and more hoops?
What about a random monthly visit from a genuinely likable IT technician to answer questions, provide tips and training, and often deliver some cookies or other goodies?
How about those times your “IT Guy” is on the phone and has you standing on a ladder in the network closet because he doesn’t have time to get there and your internet is out?
What about when that guy gets the flu and can’t come help until “next week sometime”?
Or maybe you think it’s normal to submit a ticket to an impersonal, automated ticket system and wait days for a response?
