Document Scanning Services | Meet the Team

Seras is excited to announce the addition of six new partners to its document scanning team. Ryan Vincent joined Seras this fall and assumed the role of service manager for our document scanning services.

He was previously with The McKay Firm - Mckay, Cauthen, Settana & Stubley, PA.  Ryan was in an administrative role there that included facilities management, personnel management, and records management.  His unique skills in these areas make him a perfect fit for managing Seras' document scanning projects from start to finish.  Ryan has already started establishing value-added relationships with existing customers and has also helped the sales team with business development strategies.

Seras wouldn't be able to provide the highest quality service to all of our customers without our excellent service team.  Ryan coordinates staffing for all of our projects - working with Debbie Hurt, Cameron Bowers, Brianna Lockaby, Amanda Sippel, and Pam Younts.  Debbie has extensive experience in administrative organization and brings great energy to the team.  Cameron, Brianna, and Amanda are students at USC and are very proficient with the various processes within the office.  Pam's attention to detail, based on a career in accounting and tax management services, provides great value to our quality department.

Seras is growing fast and always looking for professional, pro-active individuals that appreciate an organized work environment that promotes professional development.  Click here for more information about our document scanning services.

Customer Spotlight: Clarkson Law Firm

Seras is excited to announce a new relationship with Clarkson Law Firm.  Clarkson Law Firm, LLC, located in Columbia, SC, focuses on consumer debt collections in South Carolina.  It is a highly-trained debt collection law firm employing skilled and quality employees.  The firm handles files from the pre-suit status, throughout litigation, and during post-judgement activities.  Clarkson Law Firm covers secured and unsecured credit transactions, including revolving credit accounts, installment loans, student loans, lease agreements, medical bills, first and second notes and mortgages, replevins or claim and delivery, and commercial collection accounts.  They are a member of American Lawyers Quarterly (ALQ) and the National Association of Retail Collection Attorneys (NARCA). Their friendly staff offers personal service to all clients and consumers in an effort to reach the most amicable of resolutions. Clarkson Law Firm focuses on ensuring satisfaction and creating and maintaining long-lasting relationships with their clients. They also strive to treat all consumers honestly, fairly, and respectfully. Clarkson Law Firm is also very strict on compliance with state and federal laws including the FDCPA and information security requirements.

Wylie W. Clarkson received a B.S. in Business Administration from the University of South Carolina in 2006, and a Juris Doctor from the Charleston School of Law in 2009. While in law school, he was a member of the Charleston Law Review, and his Law Review article was published by the journal. He also interned for Judge Robert Carr, U.S. Magistrate Court, while in law school. He is a member of the South Carolina Bar and the Richland County Bar Association. He is admitted to practice in the South Carolina Courts and the U.S. District Court of South Carolina as well as U.S. Bankruptcy courts in South Carolina.

Seras helps to keep Clarkson Law Firm up and running securely by providing fast, professional solutions to any computer and IT problems that arise within the firm.  Recently, the firm decided to enhance efficiency and security through our document scanning services, converting their hard-copy records into a digital format - not to mention the huge savings in paying for storage space for the many boxes of files that were kept on site.  Seras is handling all aspects of the project including transport and delivery, prepping and organization, scanning, and quality control.

For more information about Clarkson Law Firm, contact Wylie Clarkson or visit www.clarksonlawllc.com.  If you'd like to see if Seras can provide similar benefits to your organization, complete our contact form here or call us at 803-233-9216.

Emailed link from a friend... open it?

How do you know when an emailed link or attachment is safe to open?  What are the potential damages to your IT systems and infrastructure?  What about the damage to your company's image and reputation if the link is a virus? There are articles and advice all over the web that focus on protecting your data, software, and hardware; but what about the image of your firm when an emailed virus is sent to clients, associates, vendors, and others that are in your address book?

What if you received an emailed virus from your mortgage lender, accountant, payroll service, or other associate or vendor that caused downtime and infected your IT systems?  Would you lose confidence in that organization to protect the integrity of your data?

Seras was recently called to help with one of these malicious emails.  A partner at a downtown Columbia Law Firm with about 35 employees received an email from a good friend with the subject line "Response to your Statement", and text reading "Hello, We would like to apologize for the delay in responding to your demand. Please find a response letter from our manager attached" -  common terminology in the law industry.  As soon as he opened the email and clicked on the attachment, his email account received a virus that infected his computer and emailed the virus to everyone in his address list (hundreds of people).   The expert technicians at Seras were able to quickly isolate the virus and clean infected areas of the entire infrastructure, but from an image standpoint the damage had been done.

Unfortunately, malware continues to evolve, making it difficult for current filers or safeguards to block malicious emails. Human error is the biggest threat for spreading infections across the world. Here are some basic rules everyone should follow to prevent further infections in your organization:

1.   If the email comes from a business - are they a vendor or customer?

2.  Do you personally know the sender?

3.  Is there a valid reason for the email or were you expecting it?

The general consensus is not to open any emailed attachments or click on any links that could be considered questionable.  Opening the email itself should not cause any problems, but clicking a link or opening an attachment will start the infection process.  Call, email, or text the sender before opening any attachments or clicking on any links.

Damage control takes place on two fronts.  First and most important is to have your PC and network components scanned for viruses and cleaned accordingly.  Furthermore, all staff members should be informed and instructed not to open the email if they received it.  Secondly, an email should be sent to your recipients outlining the situation and reassuring them that data protection and management is taken seriously and that additional steps are being taken to secure all client, employee, and proprietary data within your organization.

Seras provides computer and IT support to small and medium sized businesses throughout the Greater Columbia, SC area.  We strive to put ourselves in your shoes - not just focusing on your computer, but your business goals as a whole.  Call us today to schedule a free evaluation of your IT infrastructure or to discuss your information technology goals.

Scanning and IT Services move to Columbia

Its Official!  Seras has moved all major operations to Columbia, South Carolina. The new office space will provide the necessary space to accommodate growth as we continue to work with more and more customers in need of records management and document scanning services. With the addition of new IT and document scanning customers, Seras is now equipped to handle any and all requests for the greater Columbia, SC area.  Click here for more information about our services. With three new document scanning stations and plenty of room for remote IT Services support, the new facility will be a big boost for Seras.

Operations were previously located in Rock Hill, SC and the new office is centrally-located to offer the fastest response times available to businesses in need of computer and IT services.  The IT Services division has expanded and now has the ability to offer professional off-site troubleshooting and configuration of hardware including PCs, servers, and other products.  Seras can even pickup your equipment and re-build or service it at our new office and return it to you.

The new office is located at 6941 North Trenholm Rd, Columbia, SC 29206

Contact us today for a free evaluation!

Document Scanning Project Completed: PSTA, Columbia SC

Seras is pleased to announce that it has completed yet another high quality document scanning project for Palmetto State Teachers Association (PSTA)!  PSTA needed more space in their Columbia, SC facility to help sustain their growth, efficiency, and the high levels of professionalism for which they are known.  After some consideration, Seras was chosen to perform PSTA's required document scanning and organization based on professional communication practices, strong references, and a very high commitment to security and the protection of client information. Over the last couple of years, Seras has provided document scanning to scholarship foundations, construction companies, law firms, surveyors, property management firms, and a number of other clients in Columbia and in other cities around the state of SC and beyond.  The motivation behind document scanning varies, but is usually related to one of the following items:

Space: Every inch of an organization's office space is valuable, and the most efficient use of said space can dramatically enhance profitability, customer satisfaction, employee morale, or a number of other critical operating factors - effective records management frees up this valuable space

Protection: Once information is gone, its gone - a simple document scanning program can easily protect against threats from fire, flood, or other catastrophic loss

Access: Shared file cabinets are accessible, but extremely debilitating in many situations - document scanning allows for easy sharing between employees at the click of a button whether they are in the same office, the same state, or the same country

Organization: filing and hard-copy records storage can be overwhelming with laborious re-shuffling to keep things in order - document scanning programs allow you to organize and effectively sort every document within your business

Security: Locked file rooms create cumbersome security protocols related to key control, alarms, cameras, written policies, and any number of other time-consuming activities - a secure document scanning service creates a number of quick and easy options for securing data from employees, customers, vendors, and identity thieves

The records management, and specifically the document scanning, industry is always changing with regards to image types, storage, and shared storage opportunities.  However, these core motivators for the transition to scanning seem to remain the same.  Placing a value on document scanning that is specific to your business takes only a few minutes and includes documented flexibility related to image clarity, budget requirements, organization, and several other critical factors that may or may not be related to your particular business.

More information about Palmetto State Teachers Association can be found by visiting their web site: www.palmettoteachers.org.

Micheal joins our Computer Services Team - Columbia SC

The Seras Team is excited to announce the addition of Micheal Clark to the Information Technology and Computer Services division servicing the greater Columbia, SC area. Micheal Clark is a recent graduate of Georgia Regents University (formerly Augusta State University) and majored in Communications. He has always found technology fascinating and keeps up with the latest news and reports. Micheal is an experienced technician working the retail store side and is looking forward to moving his skill set out into the field. Going forward, Micheal will continue to add to his list of certifications and working knowledge base. Specific areas of service will include a number of helpful service options:

• Typical break/fix problems - repairing broken parts such as optical drives, hard drives, wipe and reloads, data back ups
• Speeding up your system and removing unwanted, threatening programs
• Updating your system to meet constantly changing software requirements
• Troubleshooting your network - from low WiFi signal to connecting to shared devices like printers
• Building and implementing new computer systems into your existing work environment or for other specific needs

Seras prides itself on offering very flexible service plans to meet your specific budget and service requirements, which could range from one-time services to a hassle-free monthly programs. Call Micheal today for a free consultation.

Seras also provides document scanning and information management services to customers throughout the Southeast.  A document scanning program with Seras can help to enhance the overall security of your operations, enhance employee morale, free up valuable storage space, and provide a number of other various benefits.