What are we doing to protect both you and our staff?
Service | Separate | Sanitize
While our focus is and will always be on the customer experience and providing the highest level of service available, we are making some subtle changes to our typical approach to problem resolution. In the past we have always tried to present a smiling face, in-person, at your facility to assist with any service request. In an effort to limit exposure to everyone, we have decided to first attempt a remote solution and have asked our customers to be patient as we attempt to perform remote troubleshooting and assistance before making the decision to come on-site.
As of mid-March, Seras pulled all but one team member from the office and will remain in a work-from-home status until further notice. Our Service Manager is the only full time staff member with access to our offices and after a two-week review, we decided to allow up to two part-time scanning technicians in the office at any given time - limiting total attendance within our offices to a maximum of three people at any given time. Should any tools, parts, or other equipment be needed for a customer appointment, the Service Manager has and will continue to deliver it as needed to our field technicians.
Here are some additional procedures that have been enacted to help our staff:
Each scanning technician will work from a different room in the office
Each room in the office has hand sanitizer and Clorox disinfectant wipes and the bathrooms and sinks are stocked with soap
Scanning technicians must wipe down their work station and all surfaces that they touched with the Clorox disinfectant wipes before they leave or transition to a new station
Scanning technicians are given their own pen and other tools to work with and must place them back in their box after use or at the end of their shift
IT field technicians carry hand sanitizer and disinfecting wipes - wiping down their tools and equipment after each field visit
